To all our patients and their families,
I hope you and your family are keeping well and safe. Nobody knows what the next few weeks and months will bring so I want to tell you what we’re going to be doing to ensure we can continue to take care of our patients at D Igoe Opticians.
At Igoe Opticians, we have always put out patients first – With this view and recent Government guidance we will be closing the practice until 30th April. We are operating a telephone and email only service so we can protect our patients and incredible team of staff. We are taking every possible measure to ensure Igoe Opticians remains a safe space for all. An important part of this is restricting the number of people who come into the practice.
Until further notice, we will be offering only emergency eye appointments with our optometrist and dispensing opticians. So if you are simply making an appointment for a routine checkup then we ask that you postpone this until normal service has been resumed. If however you are having problems with your vision, have lost your glasses or any other situation where you need our help, we will do everything possible to ensure we are here to take care of you.
As NHS contract holders we are designated key workers and so will be available for emergencies on an appointment only basis. There will be a telephone appointment first with the optometrist in order to review your symptoms which can then be escalated into an emergency face to face appointment if necessary.
Emergency face-to-face appointments will be arranged in the case of:
Sudden loss of vision
Red, painful eye
Contact lens related emergencies
If you have ordered glasses or contact lenses, be assured that our labs are still working and your glasses or contact lenses will be ready in time. We will call you to advise you that they are ready, and we will organise a delivery for you.
If you need spare glasses, repairs, contact lenses or simply professional advice, then please contact us either via email (firstname.lastname@example.org) or telephone (0161 653 0771) and we will do our best to help.
We ARE available for telephone consultations Monday to Saturday 9am – 5pm on 0161 653 0771
Igoe Opticians are a community Opticians – if any of our vulnerable patients need any non-optical services at this difficult time, our staff are working from home and are available to help you with whatever it is that you may need. Give us a call and we will do our best to help you.
By taking these steps now, I am confident that whatever the future brings we will be able to continue to provide the high standards of service you have always received. All of our staff will remain employed throughout this crisis and we look forward to welcoming you back into the store in better times.
With my best wishes,
Stay safe and well